Estimated Product Handling Time
The average handling time for all orders is 2 to 3 days from completion of payment for order.
In the event your order has a longer lead time, Skid Retailer will inform you of the lead time estimate by email after you complete the purchase.
Any orders with a lead time of greater than 3 days are eligible for a 100% product refund if cancelled prior to shipment upon written email request by the customer.
Cancelled Orders
We provide all customers with a 24 hour cancellation period. Any purchase can be cancelled and fully refunded upon written email request within 24 hours from the time of original purchase.
- To cancel a purchase order made within 24 hours of purchase, please use our contact form to complete the request.
After 24 hours, we allow product returns for a 100% refund if your order has not shipped. If your order has shipped, we allow returns for cancelled orders for a full refund less the cost of return shipping which is paid by the customer.
- To cancel a purchase order made after 24 hours of purchase, please use our contact form to complete the request.
- Skid Retailer will provide return shipping labels to the customer by email. The return shipping cost will be paid by the customer and deducted from the final return amount.
Defective Product Returns
Defective products includes the following: incorrect products, damaged products and defective products.
- Skid Retailer offers all customers a 100% return on defective products. Skid Retailer will pay for 100% of the return shipping costs on any defective product.
Defective product return requests must be requested in writing by the customer within 30 days of receiving their order to be eligible for a 100% refund.
Skid Retailer accepts all product returns by mail. We offer all customers a downloadable return label for product returns.
If the product return is due to shipping damage, customer are responsible for following the steps outlined in the Product Inspection Upon Delivery section to be eligible for a defective product return.
- To initiate a return for defective products, please use our contact form to request a defective product return.
- After receiving your defective product return request, we will request you to provide a written description of the defective product and include pictures of the defective product by email documenting the defect.
- The product return must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
- Skid Retailer will provide a downloadable return label to all customers by email.
- Defective product returns have no restocking fee.
- Customers are not required to pay for return shipping for defective product returns.
- The defective product return amount includes the original shipping cost.
- The final refund amount for customer remorse returns will be calculated as the Purchase Price plus any original shipping cost.
- All customer remorse returns will be processed within 24 to 48 hours after receiving the returned product.
- Refunds will be credited to the same payment method used by the customer to make the original purchase.
Product Inspection Upon Delivery
Customers are obligated to fully inspect the product before accepting delivery. If the customer notices damage, missing parts, or an incomplete order, the customer is obligated to immediately notify the shipping company of any observed issues by noting in writing on the freight log or bill of lading.
Customers are also responsible for notifying Skid Retailer within 24 hours of any product damage, missing parts, or an incomplete order. Customers are further advised to immediately take pictures of any visible product damage.
If the customer notices significant product damage, customers are advised to refuse to sign for delivery and to immediately notify Skid Retailer in writing through our contact form.
Skid Retailer will work with customers to timely address any damage issues or missing products.
If a customer signs for a delivery without documenting any damage, missing products, or other issues on the delivery receipt, the customer is fully accepting delivery of the product and waives any right to product replacements or refunds relating to damage or other issues during delivery.
Skid Retailer is not liable for product shipping damage discovered after the customer has signed the freight delivery receipt acknowledging clear delivery from the shipping company.
Used Products
- Skid Retailer does not accept returns for used products.
- Used products are subject to the manufacturer warranty.
Customer Remorse
Skid Retailer accepts returns for Customer Remorse for a period of 30 days from the date of delivery.
Customer Remorse is defined as purchasing the wrong product, a product that does not fit, or you no longer want the item.
Skid Retailer accepts returns for customer remorse by mail.
- All returns due to Customer Remorse must be pre-authorized and require a return authorization that will be provided by Skid Retailer by email after a customer requests a return for customer remorse.
- To initiate a return for customer remorse, please use our contact form to request a product return.
- The product return must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
- Skid Retailer will provide a downloadable return label to all customers by email.
- All returns include a 20% restocking fee.
- Customers are required to pay for return shipping.
- The product return does not include the original shipping cost.
- The final refund amount for customer remorse returns will be calculated as the Purchase Price less return shipping less the 20% restocking fee.
- All customer remorse returns will be processed within 24 to 48 hours after receiving the returned product.
- Refunds will be credited to the same payment method used by the customer to make the original purchase.
Loflin provides a 1 year limited warranty on all equipment.
*You must register for Loflin's warranty to activate the warranty.
Loflin Fabrication, LLC, hereinafter referred to as LOFLIN, a manufacturer
of quality machinery since 1996,
warrants new LOFLIN machinery
and/or attachments at the time of delivery to the original purchaser, to be free from defects in material and
workmanship when properly set up and operated in accordance with the recommendations set forth by LOFLIN.
LOFLIN’S liability for any defect with respect to accepted goods shall be limited to repairing the goods at a LOFLIN designated location or at an authorized dealer location, or replacing them as LOFLIN shall elect.
The above shall be in accordance with LOFLIN warranty adjustment policies.
LOFLIN’S obligation shall terminate twelve (12) months after the delivery of the goods to original purchaser.
This warranty shall not apply to any machine or attachment which shall have been repaired or altered outside the LOFLIN factory or authorized LOFLIN dealership or in any way so as in LOFLIN’S judgment, to affect is stability or reliability, nor
which has been subject to misuse, negligence or accident beyond the Company recommended machine rated capacity.
WARRANTY CLAIM
To submit a warranty claim, a return authorization from LOFLIN must be obtained. The failed part may then be returned in an untampered status.
This warrants’ does not include freight or delivery charges incurred when returning machinery for servicing. Dealer mileage, service calls and
pickup/delivery charges are the customer’s responsibility.
EXCLUSIONS OF WARRANTY
Except as otherwise expressly
stated herein, LOFLIN makes no
representation or warranty of any kind, expressed or implied, AND MAKES NO WARRANTY OF
MERCHANTABILITY IN RESPECT
TO ITS MACHINERY AND/OR
ATTACHMENTS ARE FIT FOR ANY PARTICULAR PURPOSE.
LOFLIN shall not be liable for incidental or consequential damages for any breach or warranty, including but
not limited to inconvenience, rental or replacement equipment, loss of profits or other commercial loss.
Upon purchase the buyer assumes all liability for all personal injury and property resulting from the handling,
possession or use of the goods by the buyer. No agent, employee, or representative of LOFLIN has any authority to bind LOFLIN to any affirmation, representation or warranty
concerning its machinery and/or
attachments except as specifically set forth herein. This warranty policy supersedes any previous documents.
