Estimated Product Handling Time
The average handling time for all orders is 2 to 3 days from completion of payment for order.
In the event your order has a longer lead time, Skid Retailer will inform you of the lead time estimate by email after you complete the purchase.
Any orders with a lead time of greater than 3 days are eligible for a 100% product refund if cancelled prior to shipment upon written email request by the customer.
Cancelled Orders
We provide all customers with a 24 hour cancellation period. Any purchase can be cancelled and fully refunded upon written email request within 24 hours from the time of original purchase.
- To cancel a purchase order made within 24 hours of purchase, please use our contact form to complete the request.
After 24 hours, we allow product returns for a 100% refund if your order has not shipped. If your order has shipped, we allow returns for cancelled orders for a full refund less the cost of return shipping which is paid by the customer.
- To cancel a purchase order made after 24 hours of purchase, please use our contact form to complete the request.
- Skid Retailer will provide return shipping labels to the customer by email. The return shipping cost will be paid by the customer and deducted from the final return amount.
Defective Product Returns
Defective products includes the following: incorrect products, damaged products and defective products.
- Skid Retailer offers all customers a 100% return on defective products. Skid Retailer will pay for 100% of the return shipping costs on any defective product.
Defective product return requests must be requested in writing by the customer within 30 days of receiving their order to be eligible for a 100% refund.
Skid Retailer accepts all product returns by mail. We offer all customers a downloadable return label for product returns.
If the product return is due to shipping damage, customer are responsible for following the steps outlined in the Product Inspection Upon Delivery section to be eligible for a defective product return.
- To initiate a return for defective products, please use our contact form to request a defective product return.
- After receiving your defective product return request, we will request you to provide a written description of the defective product and include pictures of the defective product by email documenting the defect.
- The product return must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
- Skid Retailer will provide a downloadable return label to all customers by email.
- Defective product returns have no restocking fee.
- Customers are not required to pay for return shipping for defective product returns.
- The defective product return amount includes the original shipping cost.
- The final refund amount for customer remorse returns will be calculated as the Purchase Price plus any original shipping cost.
- All customer remorse returns will be processed within 24 to 48 hours after receiving the returned product.
- Refunds will be credited to the same payment method used by the customer to make the original purchase.
Product Inspection Upon Delivery
Customers are obligated to fully inspect the product before accepting delivery. If the customer notices damage, missing parts, or an incomplete order, the customer is obligated to immediately notify the shipping company of any observed issues by noting in writing on the freight log or bill of lading.
Customers are also responsible for notifying Skid Retailer within 24 hours of any product damage, missing parts, or an incomplete order. Customers are further advised to immediately take pictures of any visible product damage.
If the customer notices significant product damage, customers are advised to refuse to sign for delivery and to immediately notify Skid Retailer in writing through our contact form.
Skid Retailer will work with customers to timely address any damage issues or missing products.
If a customer signs for a delivery without documenting any damage, missing products, or other issues on the delivery receipt, the customer is fully accepting delivery of the product and waives any right to product replacements or refunds relating to damage or other issues during delivery.
Skid Retailer is not liable for product shipping damage discovered after the customer has signed the freight delivery receipt acknowledging clear delivery from the shipping company.
Used Products
- Skid Retailer does not accept returns for used products.
- Used products are subject to the manufacturer warranty.
Customer Remorse
Skid Retailer accepts returns for Customer Remorse for a period of 30 days from the date of delivery.
Customer Remorse is defined as purchasing the wrong product, a product that does not fit, or you no longer want the item.
Skid Retailer accepts returns for customer remorse by mail.
- All returns due to Customer Remorse must be pre-authorized and require a return authorization that will be provided by Skid Retailer by email after a customer requests a return for customer remorse.
- To initiate a return for customer remorse, please use our contact form to request a product return.
- The product return must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
- Skid Retailer will provide a downloadable return label to all customers by email.
- All returns include a 20% restocking fee.
- Customers are required to pay for return shipping.
- The product return does not include the original shipping cost.
- The final refund amount for customer remorse returns will be calculated as the Purchase Price less return shipping less the 20% restocking fee.
- All customer remorse returns will be processed within 24 to 48 hours after receiving the returned product.
- Refunds will be credited to the same payment method used by the customer to make the original purchase.
Ignite Attachments provides a 6 month to 12 month limited warranty on all equipment.
*You must register for Ignite Attachment's warranty to activate the warranty.
Standard attachment warranty:
Ignite Attachments warrants to its authorized resellers and its customers that each new Ignite attachment will be free from proven defects in material and workmanship with respect to (i) all components of the product except as otherwise specified herein for twelve (12) months, (ii) auxiliary hydraulic quick couplers for six (6) months or 200 hours, whichever occurs first and (iii) non-serialized attachments for six (6) months. The foregoing time periods shall commence on the date of purchase by the original end-user. During the warranty period, Ignite will send replacement parts, replacement attachments and/or replacement implements without charge to the end-user for, any part of the Ignite product which fails because of defects in material or workmanship. Labor and repair costs, other than the cost of replacement parts, are not included under this warranty. The end-user shall provide Ignite with prompt written notice of the defect and allow reasonable time for the shipment and delivery of the replacement parts . Ignite may, at its option, require failed parts to be returned to Ignite. The remedies provided in this warranty are exclusive. This warranty does not cover replacement of scheduled service items and high wear items. The owner shall rely solely on the warranty, if any, of the respective manufacturers of such items. This warranty does not cover damages resulting from abuse, accidents, alterations, use of the Ignite product not in accordance with its recommended use, air flow obstructions, or failure to maintain or use the Ignite product according to the instructions applicable to it. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXCEPT THE WARRANTY OF TITLE. IGNITE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL IGNITE OR THE AUTHORIZED IGNITE RESELLERBE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, LOSS OR INTERRUPTION OF BUSINESS, LOST PROFITS, OR LOSS OF MACHINE USE, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE OR OTHERWISE, EVEN IF IGNITE OR ITS AUTHORIZED IGNITE RESELLERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL LIABILITY OF IGNITE AND ITS AUTHORIZED IGNITE RESELLERS WITH RESPECT TO THE PRODUCT FURNISHED HEREUNDER SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT UPON WHICH SUCH LIABILITY IS BASED.
