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Questions? Give us a call or text: 800-687-0433
Questions? Give us a call or text: 800-687-0433

Refund policy

If you have any question about our refund policy, please contact us directly:

 

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us through our contact form. If your return is accepted, we’ll send you a return shipping label and an RMA (RETURN MERCHANDISE AUTHORIZATION) number as well as for instructions on how and where to send your package.

Note: Items that have been sent back to us without going through our standard return process will not be accepted. Return without RMA (Return Merchandise Authorization) Number will not be accepted.


CANCELLED ORDERS

We provide all customers with a 24 hour cancellation period.  Any purchase can be cancelled and fully refunded upon written email request within 24 hours from the time of original purchase.

  • To cancel a purchase order made within 24 hours of purchase, please use our contact form to complete the request.

After 24 hours, all purchases will be subject to our Refund Policy. 

RETURN POLICY

Skid Retailer offers all customers a 30 day return period for new product purchases.  All customer returns require a return authorization from Skid Retailer before the product can be returned. 

All purchases from  are considered final after 30 calendar days from the date of purchase.  Products purchased greater than 30 calendar days from the date of purchase are subject to the terms and conditions outlined in the manufacturer’s product warranty.

  • To initiate a product return, please use our contact form to request a return authorization.
  • If your product has a serial number, the returned product must have a serial number that matches the serial number included in the original purchase receipt. Any product returned with a serial number that does not match the serial number included with the original product purchase is not eligible for a refund.
  • All product returns include a 20% restocking fee to cover the cost of labor and product handling. The restocking fee is deducted from the final return amount credited back to customers after we receive and inspect the returned product. 
  • Product returns do not include a refund of the original shipping cost charged when the product was originally purchased.
  • Customers are required to pay for return shipping costs associated with product returns. Skid Retailer can arrange for return shipping for product returns upon customer request, but this shipping cost will be deducted from the final return amount credited back to the customer.
  • Please allow 24 to 48 hours processing time from the time we receive the shipment for refunds to be processed.

PRODUCT INSPECTION UPON DELIVERY

Customers are obligated to fully inspect the product before accepting delivery.  If the customer notices damage, missing parts, or an incomplete order, the customer is obligated to immediately notify the shipping company of any observed issues by noting in writing on the freight log or bill of lading.

Customers are also responsible for notifying Skid Retailer within 24 hours of any product damage, missing parts, or an incomplete order.  Customers are further advised to immediately take pictures of any visible product damage.

If the customer notices significant product damage, customers are advised to refuse to sign for delivery and to immediately notify Skid Retailer in writing through our contact form.

Skid Retailer will work with customers to timely address any damage issues or missing products. 

If a customer signs for a delivery without documenting any damage, missing products, or other issues on the delivery receipt, the customer is fully accepting delivery of the product and waives any right to product replacements or refunds relating to damage or other issues during delivery.

Skid Retailer is not liable for product shipping damage discovered after the customer has signed the freight delivery receipt acknowledging clear delivery from the shipping company.

EXCEPTION / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.