Estimated Product Handling Time
The average handling time for all orders is 2 to 3 days from completion of payment for order.
In the event your order has a longer lead time, Skid Retailer will inform you of the lead time estimate by email after you complete the purchase.
Any orders with a lead time of greater than 3 days are eligible for a 100% product refund if cancelled prior to shipment upon written email request by the customer.
Cancelled Orders
We provide all customers with a 24 hour cancellation period. Any purchase can be cancelled and fully refunded upon written email request within 24 hours from the time of original purchase.
- To cancel a purchase order made within 24 hours of purchase, please use our contact form to complete the request.
After 24 hours, we allow product returns for a 100% refund if your order has not shipped. If your order has shipped, we allow returns for cancelled orders for a full refund less the cost of return shipping which is paid by the customer.
- To cancel a purchase order made after 24 hours of purchase, please use our contact form to complete the request.
- Skid Retailer will provide return shipping labels to the customer by email. The return shipping cost will be paid by the customer and deducted from the final return amount.
Defective Product Returns
Defective products includes the following: incorrect products, damaged products and defective products.
- Skid Retailer offers all customers a 100% return on defective products. Skid Retailer will pay for 100% of the return shipping costs on any defective product.
Defective product return requests must be requested in writing by the customer within 30 days of receiving their order to be eligible for a 100% refund.
Skid Retailer accepts all product returns by mail. We offer all customers a downloadable return label for product returns.
If the product return is due to shipping damage, customer are responsible for following the steps outlined in the Product Inspection Upon Delivery section to be eligible for a defective product return.
- To initiate a return for defective products, please use our contact form to request a defective product return.
- After receiving your defective product return request, we will request you to provide a written description of the defective product and include pictures of the defective product by email documenting the defect.
- The product return must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
- Skid Retailer will provide a downloadable return label to all customers by email.
- Defective product returns have no restocking fee.
- Customers are not required to pay for return shipping for defective product returns.
- The defective product return amount includes the original shipping cost.
- The final refund amount for customer remorse returns will be calculated as the Purchase Price plus any original shipping cost.
- All customer remorse returns will be processed within 24 to 48 hours after receiving the returned product.
- Refunds will be credited to the same payment method used by the customer to make the original purchase.
Product Inspection Upon Delivery
Customers are obligated to fully inspect the product before accepting delivery. If the customer notices damage, missing parts, or an incomplete order, the customer is obligated to immediately notify the shipping company of any observed issues by noting in writing on the freight log or bill of lading.
Customers are also responsible for notifying Skid Retailer within 24 hours of any product damage, missing parts, or an incomplete order. Customers are further advised to immediately take pictures of any visible product damage.
If the customer notices significant product damage, customers are advised to refuse to sign for delivery and to immediately notify Skid Retailer in writing through our contact form.
Skid Retailer will work with customers to timely address any damage issues or missing products.
If a customer signs for a delivery without documenting any damage, missing products, or other issues on the delivery receipt, the customer is fully accepting delivery of the product and waives any right to product replacements or refunds relating to damage or other issues during delivery.
Skid Retailer is not liable for product shipping damage discovered after the customer has signed the freight delivery receipt acknowledging clear delivery from the shipping company.
Used Products
- Skid Retailer does not accept returns for used products.
- Used products are subject to the manufacturer warranty.
Customer Remorse
Skid Retailer accepts returns for Customer Remorse for a period of 30 days from the date of delivery.
Customer Remorse is defined as purchasing the wrong product, a product that does not fit, or you no longer want the item.
Skid Retailer accepts returns for customer remorse by mail.
- All returns due to Customer Remorse must be pre-authorized and require a return authorization that will be provided by Skid Retailer by email after a customer requests a return for customer remorse.
- To initiate a return for customer remorse, please use our contact form to request a product return.
- The product return must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
- Skid Retailer will provide a downloadable return label to all customers by email.
- All returns include a 20% restocking fee.
- Customers are required to pay for return shipping.
- The product return does not include the original shipping cost.
- The final refund amount for customer remorse returns will be calculated as the Purchase Price less return shipping less the 20% restocking fee.
- All customer remorse returns will be processed within 24 to 48 hours after receiving the returned product.
- Refunds will be credited to the same payment method used by the customer to make the original purchase.
Raptor provides a 1 year limited warranty on all equipment.
*You must register for Raptor's warranty to activate the Raptor warranty.
All new Raptor Attachments products are warrantied for 12 months from the date of delivery to be free from defects in materials or workmanship which may cause failure under normal usage and service when used for the purpose intended.
This warranty does not cover damages resulting from abuse, accidents, alterations, or use of the Raptor Attachment product as an attachment on any equipment not approved by Raptor Attachment.
All Raptor Attachments are Serial Numbered and are covered with a twelve-month* New Equipment Warranty. This coverage applies to defects in material and workmanship on all attachment components, except normal wear items.
A Raptor Attachment is defined as either being manufactured by Raptor Attachments or having been approved by Raptor Attachment engineering and sold by Raptor Attachments.
Raptor Attachments that do not have the serial number plate are not covered by any warranty.
Any Demo Attachment carries a 6-month limited warranty on all components, except normal wear items and shall be covered under the same warranties as the new attachment.
RAPTOR ATTACHMENTS WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED AND THERE ARE NO WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL RAPTOR ATTACHMENTS BE LIABLE FOR CONSEQUENTIAL OR SPECIAL DAMAGE.
RAPTOR ATTACHMENTSS’ LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES TO BUYER, RESULTING FROM ANY CAUSE WHATSOEVER, INCLUDING RAPTOR ATTACHMENTS’S NEGLIGENCE, IRRESPECTIVE OF WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PARTICULAR PRODUCT WITH RESPECT TO WHICH LOSSES OR DAMAGES ARE CLAIMED, OR, AT THE ELECTION OF RAPTOR ATTACHMENTS, THE REPAIR OR REPLACEMENT OF DEFECTIVE OR DAMAGED PRODUCTS.
Limited Warranty Coverage:
This Limited Warranty is for mechanical breakdown coverage. If any of the parts identified below (the "Covered Parts") break down within the warranty period specified for item sold, customer must within 24 hours of failure contact Raptor Attachments with detailed description of failure. Emailed photos of failure are required to fulfill warranty claim. Raptor Attachments will repair or replace any such part(s) in our facility or send replacement parts to client to be installed. Only installation or repairs pre-authorized by Raptor Attachments may be considered as a remedy to a warranty claim. NO compensation for labor, time or shipping costs associated with warranty claims will be considered or fulfilled. Raptor Attachments may however, at its sole discretion, elect to accept return of the equipment and provide Customer with a refund, less any damage or repairs needed and less charges for standard daily rental rate for time kept up to seven days from date of delivery. Mechanical breakdown coverage applies to the Covered Parts listed in the following section plus any related labor charges. Certain exclusions may apply (see Exclusions From Coverage section below).
Customer must notify Raptor Attachments of the failure of a Covered Part within the Warranty Period in writing and within 24 hours of failure. Repairs will be made with parts of like kind and quality. A "breakdown" or "mechanical breakdown" means the failure of any original part covered by this Limited Warranty to work as it was designed to work in normal service. However, reduced operation or reduced performance due to normal wear and tear shall not be considered a breakdown within the meaning of this Limited Warranty. This Limited Warranty does not constitute a written affirmation of fact or promise by Raptor Attachments that the material or workmanship of the equipment, or any parts thereof, are free of any defects or will meet a specified level of performance over a specified period of time.
This is the only express warranty made by Raptor Attachments. ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.
No other warranty of any kind is made unless expressly provided herein. To the extent allowed by applicable law of the State of North Carolina, Raptor Attachments shall not be liable for any damages relating to loss of use of the products, loss of time, inconvenience or commercial loss, or any other incidental or consequential damages. All warranties are extended only to the original customer. SOME STATES DO NOT ALLOW LIMITATIONS ON THE LENGTH OF AN IMPLIED WARRANTY, EXCLUSIONS OR LIMITATIONS ON RELIEF SUCH AS INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH CIRCUMSTANCES THESE LIMITATIONS MAY NOT APPLY TO YOU.
Prior written or oral statements, negotiations, communications or representations regarding warranties have been merged into or superseded by this warranty writing, and if not included in this warranty writing, shall not be binding. This is the total agreement for any and all warranties relating to the product warranted hereunder.
Components and Conditions Not Covered
Abuse
Including but not limited to: Failure resulting from neglect, such as improper operation or use of attachment for purposes other than for which it is expressly designed and or lack of required maintenance.
Alterations
Including but not limited to: Modification or alteration in any form of attachments (including all components thereof) without obtaining prior and or special approval from Raptor Attachment Engineering Department.
Damage
Including but not limited to: Failure caused by carelessness or accidents such as improper operation, transportation or storage of the attachment.
Application and/or Environmental Conditions
Including but not limited to: Deteriorated or failed components such as: connections, gaskets, hoses, seals and tube-lines caused by chemicals, falling objects, dirt and sand, excessive heat moisture. Warranty determination for these types of failures will be made by Raptor Attachment Service Department, after inspection of failed component.
Maintenance
Including but limited to: Component failure caused by not performing scheduled maintenance and service such as: not maintaining adequate fluid levels in hydraulic/hydrostatic systems and not tightening or replacing loose or missing bolts, nuts, fittings, shields and shrouds.
Normal Wear
Maintenance items such as but not limited to: oils, lubricants, chains, pins and bushings are all considered to be normal consumable items and are not warranted. A special consideration will be allowed for fluids lost due to defective parts, such as: broken hydraulic hoses and lines, reservoirs, or tanks if within reason.
Usage
Raptor Attachments’s Policy concerning the use of Raptor Attachment attachments on non-approved equipment is: "Raptor Attachment will not approve of, or be held liable for, the use of Raptor Attachment attachments used on units which are not specifically approved by Raptor Attachment." The same policy applies to the use of non-approved attachments on Raptor Attachment products. "Raptor Attachments will not approve of, or be held liable for, the use of non-approved attachments on Raptor Attachment products."
Unauthorized Repair
Warranted attachments and the components thereof must be replaced with Raptor Attachment approved repair parts. Warranty repair must be done by an authorized Raptor Attachment dealer only.
Travel Time
Travel time, if applicable, required for warranty repairs is the sole responsibility of the owner. Raptor Attachments does not pay travel time.
Transportation | Shipping Fees and Expense
Raptor Attachments does not pay for transportation or shipping fees associated with the attachment for repair or replacement of warranted components. Travel time of mechanics and transportation and or shipping fees of the Raptor Attachment product to the authorized Raptor Attachment dealer for warranty work is the responsibility of the owner. The remedies provided in this warranty are exclusive.
Diagnostic Time
Raptor Attachments does not pay for time required to diagnose a warranty problem. Diagnostic time is affected greatly by the training and expertise of the technician employed to do the job. With proper training of your service personnel diagnostic time should be at a minimum. We are confident that you will assign your best trained/most proficient technician to handle warranty repairs. Due to Raptor Attachments not being in control of on sight diagnostics and because we will diagnose all returned attachments and components free of charge, diagnostic time incurred by customers will not be reimbursed.
Clean-Up Time
Raptor Attachments does not pay for cleaning the attachment or work area before or after the warranty repair. Clean-Up Time is affected primarily by the application or conditions in which the machine is operated and in most cases could be considered a customer expense. Since clean-up time can vary considerably, we do not reimburse for clean-up time and it is not part of the suggested repair time.
Shop Supplies
Raptor Attachments does not pay for miscellaneous shop supplies or special tools.
Shortage. Options ordered and not received must be addressed in writing through info@raptor-attachments.com
Parts Covered:
This Limited Warranty is between Raptor Attachments and Customer, and applies only to new and registered demo equipment purchased from Raptor Attachments.
Exclusions From Coverage
This Limited Warranty does not cover or apply to:
• Damage or breakdown caused by collision, fire, theft, vandalism, riot, explosion, or natural disaster.
• Damage or breakdown due to equipment/component abuse, misuse, or alteration.
• Breakdown of aftermarket accessories or non-original equipment, components and systems not installed by the manufacturer (examples include: anti-theft systems, radio/speaker equipment, telephones, or any modifications to original equipment).
• Reduced operation/performance due to normal wear and tear of Covered Parts.
• Preventative maintenance services or parts replacement as suggested by the manufacturer in its maintenance schedule.
• Hydraulic Hoses and Couplers.
Raptor Attachments will not repair or replace any part or item, whether or not it is a Covered Part, unless it is required in conjunction with the repair or replacement of a Covered Part being serviced under this Limited Warranty. In the event a manufacturer's warranty or an extended service plan applies to a Covered Part, coverage under the warranty or plan shall be exhausted prior to being covered by this Limited Warranty.
Claim Procedure
In the event of a mechanical breakdown, Customer must follow these instructions:
• Unless prior authorization is given, repair or replacement of Covered Parts must be performed in our main facility or one of our Dealer partner facilities.
• If a breakdown occurs within the Warranty Period Customer must contact Raptor Attachments immediately by phone at 336-851-2120, by email at info@raptor-attachments.com, or via our Warranty Claim Form. Failure to contact us immediately after failure may result in claim rejection. For warranty information or authorizations, Customer must write or call Raptor Attachments at the address or phone number listed on your Buyer's Order.
Noncompliance with the above requirements will invalidate your ability to submit a claim for repair or replacement or to obtain any other remedy under this warranty.
Raptor Attachments reserves the right to inspect any failure or part prior to authorization.
Miscellaneous
In the event Raptor Attachments elects to accept the return of a sold product, Customer will receive a refund of the purchase price paid less the User Fee and all other costs described in the Buyer's Order which will also include any and all costs of repair for any damage and/or defect required to restore product to like new condition.
